Frequently Asked Questions
Everything you need to know about our professional video solutions.
What is the standard shipping time for domestic orders?
Most domestic orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout.
Do you offer international shipping and handle customs?
Yes, we ship worldwide. Please note that international customers are responsible for any customs duties, taxes, or brokerage fees imposed by their local government.
What is your return policy for professional equipment?
We offer a 30-day return policy for most hardware in its original packaging. A restocking fee may apply to opened items or professional-grade wireless systems.
Do Teradek products come with a manufacturer warranty?
All new Teradek products include a standard 12-month limited warranty covering defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for high-value corporate orders.
How do I access technical support for my device?
You can reach our technical support team via the 'Help' portal on our website, where you can submit a ticket or access our extensive firmware and manual database.